Política de envío
Shipping Policy — Moana Nui Wear
Last updated: 10 August 2026
At Moana Nui Wear, we offer products that may be produced on demand through third-party production and fulfilment partners, as well as products that may be held in stock.
Our current print-on-demand fulfilment partners may include Printify and Gelato. These partners allow us to produce and fulfil orders from facilities in different locations and, where available, select fulfilment facilities closer to the customer.
Our fulfilment arrangements may change from time to time as we expand our products and services.
1. Order Processing and Production
For print-on-demand products, production generally begins after payment has been successfully received and the order has entered our fulfilment process.
Please allow approximately 3–7 business days for production before a print-on-demand order is dispatched.
Production time is separate from delivery time.
For stocked products, processing times may be shorter and will depend on product availability and the information provided at checkout.
If an order contains both stocked and print-on-demand products, the products may be processed or dispatched separately.
2. Estimated Delivery Times
Once an order has been dispatched, estimated delivery times are generally:
| Destination | Estimated Delivery |
|---|---|
| New Zealand | 7–14 business days |
| Australia | 5–10 business days |
| USA & Canada | 3–7 business days |
| Europe | 3–7 business days |
| Pacific Islands | 10–20 business days |
| Rest of World | 10–20 business days |
These are estimated delivery timeframes only and are not guaranteed unless a specific delivery timeframe has been expressly agreed.
Actual delivery times may vary depending on:
-
destination;
-
production location;
-
courier or postal networks;
-
order volume;
-
weekends and public holidays;
-
customs and border processing;
-
weather or natural events;
-
local delivery conditions; and
-
other circumstances outside our reasonable control.
Where an order is delayed beyond the estimated timeframe, please contact us so that we can investigate the matter.
3. New Zealand Shipping
We offer a free-shipping incentive for New Zealand customers.
New Zealand Shipping Rates
-
Orders under NZ$80: NZ$10 flat-rate standard shipping
-
Orders of NZ$80 or more: Free standard shipping
The NZ$80 threshold is calculated based on the qualifying merchandise total of the order before shipping charges and after applicable discounts, unless otherwise stated at checkout.
The applicable shipping cost will be displayed at checkout before you complete your purchase.
We may change or discontinue promotional shipping offers from time to time, but any applicable shipping charge will be shown before an order is completed.
4. International Shipping
International shipping rates are not automatically covered by the New Zealand NZ$80 free-shipping offer.
For customers outside New Zealand, the applicable shipping cost will be calculated or displayed at checkout based on factors such as:
-
destination country;
-
product;
-
package size and weight;
-
fulfilment location; and
-
available shipping service.
International shipping rates may vary between countries and products.
Any applicable shipping charge will be shown before you complete your order.
From time to time, Moana Nui Wear may offer promotional free or reduced shipping to selected international destinations. Where such an offer applies, the relevant promotional terms will be displayed at the time of purchase.
5. Where Orders Are Fulfilled
Because Moana Nui Wear uses print-on-demand fulfilment, an order may be produced and dispatched from an international fulfilment facility.
The production location is determined by the fulfilment requirements for the particular order and may depend on factors such as:
-
product availability;
-
production capacity;
-
destination;
-
shipping network; and
-
fulfilment partner availability.
This means that a New Zealand order may, in some circumstances, be produced and shipped from outside New Zealand.
The location from which a product is dispatched does not affect any consumer rights that apply to your purchase.
6. Tracking
Where tracking is available, you will receive a shipping confirmation email after your order has been dispatched.
Tracking information may take some time to become active after the parcel has entered the courier or postal network.
Tracking availability may vary depending on the destination and delivery service used.
If tracking does not immediately display movement, please allow reasonable time for the carrier's system to update.
7. Delivery Delays
We work with our production, fulfilment, and delivery partners to process and deliver orders as efficiently as reasonably possible.
However, delays can occur because of circumstances such as:
-
production delays;
-
courier or postal delays;
-
customs processing;
-
public holidays;
-
severe weather;
-
natural disasters;
-
transport disruptions;
-
incorrect or incomplete delivery information;
-
high seasonal demand; or
-
other circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery timeframe, please contact us at:
We will review the order and, where appropriate, contact the relevant fulfilment or delivery partner to investigate the delay.
8. Orders That Do Not Arrive
If your order has not arrived within a reasonable timeframe, please contact us so that we can investigate.
We may ask you to confirm:
-
your order number;
-
delivery address;
-
tracking information, where available; and
-
any relevant information about the delivery.
We will work with our fulfilment or shipping partner to determine what has happened and identify an appropriate resolution.
Where applicable consumer protection laws require a refund, replacement, or other remedy, we will comply with those requirements.
9. Damaged Parcels or Products
If your parcel or product arrives damaged, please contact us as soon as reasonably possible at:
Please provide:
-
your order number;
-
a description of the damage; and
-
clear photographs of the product and packaging where possible.
Please do not dispose of the damaged product or packaging before contacting us if it is reasonably possible to keep them.
This information may help us investigate the issue with our fulfilment or delivery partner.
If the product is defective, damaged, incorrectly supplied, or otherwise fails to meet applicable consumer guarantees, we will provide the appropriate remedy required by law.
10. Incorrect Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your address carefully before completing your purchase.
If an order cannot be delivered because an incorrect or incomplete address was supplied, we will work with you and the relevant delivery provider to determine whether the parcel can be redirected or redelivered.
Where additional delivery costs arise because incorrect information was supplied by the customer, those costs may be payable by the customer, subject to applicable law.
11. International Orders
Customers outside New Zealand should be aware that international delivery may involve additional border and customs procedures.
Delivery times can therefore vary between countries and individual orders.
Some products may also be subject to import restrictions or requirements in the destination country.
Customers are responsible for ensuring that the products they order can be legally imported into their destination country.
12. Customs Duties, Taxes and Import Charges
International orders may be subject to customs duties, import taxes, GST, VAT, customs processing fees, or other charges imposed by the destination country.
Where such charges apply, they may be payable by the customer unless otherwise stated at checkout.
These charges vary between countries and are determined by the relevant authorities or delivery providers.
Moana Nui Wear does not control the amount or application of foreign customs duties, taxes, or import charges.
Customers are encouraged to check the applicable import requirements in their country before placing an international order.
Nothing in this section removes any mandatory consumer rights that may apply to your purchase.
13. Delivery to the Customer
Moana Nui Wear uses third-party production, fulfilment, courier, and postal services to assist with order fulfilment and delivery.
Although we cannot directly control every stage of production or transportation, Moana Nui Wear remains committed to assisting customers when an order is delayed, damaged, incorrectly delivered, or does not arrive as expected.
We will communicate with the relevant fulfilment or delivery provider where reasonably necessary to investigate an issue.
Nothing in this policy is intended to transfer our legal obligations to a third-party provider or to exclude any consumer rights that cannot legally be excluded.
14. Estimated Delivery Dates
Any delivery timeframe displayed on our website or at checkout should be treated as an estimate unless we expressly agree to a specific delivery date or timeframe.
If a delivery delay occurs, we will take reasonable steps to assist you and investigate the cause.
Where applicable consumer law provides you with a right to cancel an order, obtain a refund, or receive another remedy because of a delivery failure, those rights remain unaffected.
15. Seasonal and High-Demand Periods
During periods of unusually high demand, including major holidays, promotional events, or seasonal campaigns, production and delivery may take longer than normal.
Where we are aware of significant expected delays, we will endeavour to communicate relevant information through our website or customer communications.
Customers requiring products for a particular event or date are encouraged to place orders sufficiently in advance.
16. Combined Orders
Where an order contains products from different fulfilment processes or production locations, products may arrive in separate packages and at different times.
You may therefore receive multiple tracking numbers or shipping notifications for a single order.
You will not necessarily receive all products in one shipment.
17. Shipping and Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or limit any rights you may have under applicable consumer protection laws.
For customers in New Zealand, this includes rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, where applicable.
Where a product or delivery fails to meet an applicable legal requirement, we will assess the circumstances and provide the remedy required by law.
18. Contact Us
If you have questions about shipping, delivery, tracking, delays, or an order that has not arrived, please contact us.
Moana Nui Wear
Email: info@moananuiwear.store
Phone: 027 262 4505
Physical address:
277 Lake Road
Belmont, North Shore
Auckland 0622
New Zealand
We recommend including your order number when contacting us so that we can locate your order and assist you as efficiently as possible.
19. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our fulfilment arrangements, shipping services, products, delivery destinations, promotional offers, or legal requirements.
The latest version will be published on our website together with the relevant "Last updated" date.
Changes will not retrospectively remove statutory rights that apply to purchases already made.
Moana Nui Wear
Pasifika-inspired apparel. Made with purpose.
277 Lake Road
Belmont, North Shore
Auckland 0622
New Zealand
Phone: 027 262 4505
Email: info@moananuiwear.store
Last updated: 10 August 2026